kyfoodmanagers RefundPolicy
Customer satisfaction is especially important to us. In the event you are not satisfied with your purchase, you may
be eligible for a full refund according to our policies below.
Refunds for Online Training
Refund requests for online training must be made within 30 days of purchase.
Requests must be submitted to
support@eFoodhandlers.com with
purchaser’s full name, reason for refund request, and copy of the receipt.
Refunds will be issued in the same form of payment to customers who:
- Have not completed more than 50% of the online training course
- Have not attempted the practice exam and/or the final exam
- Have not scheduled their final exam with a proctor
-
Have experienced technical issues that are preventing course completion and
our support team has not been able to resolve
Refunds for the LIVE Virtual Training will be issued in the same form of payment to
customers who:
- Have not been sent the pre-course materials
- Have not attended the Live Training
- Have not scheduled their final exam with a proctor
Refunds may be requested after 30 days of purchase if:
-
Certificate is not accepted for regulatory purposes and we are unable to
offer a satisfactory alternative.
Refunds for Physical Products
To request a refund or to cancel your order for a physical product, please
contact us at
support@eFoodhandlers.com
according to the guidelines below:
-
To cancel your order before it ships, please submit a refund request within
24 hours of purchase.
-
If you are not completely satisfied with your order, you may submit a refund
request within 30 days of purchase to
support@eFoodhandlers.com.
Refund requests must be accompanied by a copy of the original packing list
or invoice, and item must be returned in resaleable condition to
750 West Lake Cook Rd. Ste 350 Buffalo Grove, IL 60089.
Refunds will be issued in the same form of payment, less charges for
shipping and handling.
-
If you receive an item that is damaged or defective, please submit a
replacement request with a picture of the damaged item to support@eFoodhandlers.com.
-
If you have not received your order within 14 days of purchase, please
submit a request for a free replacement to
support@eFoodhandlers.com.
Please Note: Mail order certificates, wallet cards, and badges
do not ship until a certificate is earned, regardless of purchase date.
Refunds for Token Purchases
Tokens are valid for assignment to a user for up to one year from purchase date. If a token has not been assigned
within one year of purchase, the token will expire. Token purchases can be refunded within 30 days of purchase if
the following user conditions are met:
- Have not completed more than 50% of the online training course
- For Live Training tokens, have not been sent the training materials or
attended the live course.
- Have not attempted the practice exam and/or the final exam
- Have not scheduled their final exam with a proctor
- Have experienced technical issues that are preventing course completion and our support team has not been able
to resolve
To submit a token refund request, please send your full name, facility ID, number of tokens to be refunded by training
program, and refund amount to
businessservices@efoodhandlers.com. Tokens can be recovered
and/or reassigned to a different user if the original assignee did not register their account through the assigned token
link.
Complaints and Appeals to Refund Policy
If you have questions, concerns, or
would like to submit a complaint or appeal to this policy, please submit it to
complaints_appeals@efoodhandlers.com.